Here's what you need to know…

We offer a straightforward 14-day returns policy. We hope you love your item, but should you wish to return anything, items must be unused, in the same condition you received them, and returned in their original packaging.

You have 14 days from the date of purchase to return an item if you change your mind, and you'll receive a refund of the item price paid. Please note that any postage costs paid when purchasing the item are not refundable and will be deducted from your refund. Return postage is also at your own cost – you're welcome to use a courier of your choice, though we'd recommend a tracked, insured service for your protection.

Rugs are the one exception: for hygiene and quality reasons, they can only be returned unopened and still sealed in their original packaging. Once a rug has been opened it can no longer be sold as new, so we're not able to accept it as a change-of-mind return. Please double-check size and colour before ordering, and get in touch first if you're at all unsure – we're happy to help. This doesn't affect your rights if a rug arrives faulty, damaged, or not as described.

If anything arrives faulty, damaged, or not as described, contact us within 48 hrs with clear photos and your order details, and we'll sort a replacement or refund promptly.

Please let us know before sending anything back – just fill in the form below and we'll confirm by email. Once your return is received and inspected, refunds are processed to your original payment method, usually within 3 working days 

Our return address is:
Flaming Anvil Returns
9 Newry Road, Kilkeel, County Down, BT34 4DT

Return Form

Please include a note inside your return box with your order number or name to help us identify your return.