Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We've compiled a list of common questions to provide you with quick and helpful answers. If you can't find the information you're looking for, please don't hesitate to contact our customer support.

1. How can I place an order?To place an order, simply browse our products, add the items to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details. Once your order is confirmed, you'll receive an email notification.

2. What payment methods do you accept?We accept major credit and debit cards, as well as PayPal. Your payment information is secured through industry-standard encryption.

3. How do I track my order?After your order is shipped, you'll receive a tracking number via email. You can use this number to track the status of your shipment via the courier's site.

4. What is your return policy?Our returns policy allows you to return items within 14 days of delivery. Items must be unused and in their original packaging. For more details, check out our Returns Policy.

5. Do you offer international shipping?Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location. For shipping outside the U.K and Ireland please contact us directly for shipping costs before purchase

6. How can I contact customer support?You can reach our customer support team through the Live help widget on our website.or by email to sales@flaminganvil.co.uk also telephone 9 to 5 pm Monday To Friday tel 07735436606  We're here to assist you with any questions or concerns you may have.

7. Can I change or cancel my order?If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.

8. Are my personal and payment details secure?Absolutely. We prioritize the security of your information. Our website uses secure encryption protocols to safeguard your personal and payment data.

9. What should I do if I forgot my account password?On the login page, click on the "Forgot Password" link. Follow the instructions to reset your password. A password reset link will be sent to your registered email..

10. How can I stay updated on promotions and new arrivals?Subscribe to our newsletter to receive regular updates on promotions, new arrivals, and special offers. You can find the subscription option on our homepage.

11. What should I do if I received a damaged item?If your item arrives damaged, please contact our customer support with a photo of the damaged item. We'll work to resolve the issue promptly.

12. Is there any additional import charges for Ireland and E.U. countrys? NO there is no additional import charges on any of our products throughout Ireland + E.U guaranteed.